If you're an AT&T customer, you may have decided to cancel your subscription for various reasons. Maybe you're transitioning to internet only plans, or perhaps you've found a better deal elsewhere.
Whatever the case may be, it's essential to understand the AT&T cancellation process to avoid early termination fees or any additional fees. In this article, we'll explain how to stop your AT&T service and manage your account.
Cancel your AT&T MembershipAT&T Subscription: Your Comprehensive Step-by-Step Cancellation Guide
The first step is to log into your account online to gather your account information, including your account number. This is especially crucial if you are a wireless service or landline phone subscriber. Once you've secured this, you can start the process to cancel your service.
Unfortunately, you can't cancel your AT&T subscription directly from your wireless account online. AT&T requires that you call their customer service line to begin the cancellation process.We did the work for you (and called AT&T ourselves!) and provided you the steps to cancel.
Steps that take around 1+ hours:
Canceling your AT&T subscription by speaking to a representative:
- Call 1.800.288.2020
- Say “Cancel AT&T Subscription” and follow prompts (they will ask you for your mobile phone that the account is under, last four digits of your SSN, and your account passcode)
- You’ll still have to talk to an agent and answer the same questions
This took us a solid 30 minutes (not including the frustrating questions from the agent)
Once you've initiated the cancellation request, ask the representative for a cancellation date. This will help you know when your service agreement or service commitment ends and when you will no longer be billed.
It's also crucial to note any unreturned equipment early termination fee or extra fees you may incur and to request a return authorization number for your internet service or any equipment you need to return. Failing to return equipment can lead to dispute charges and unwanted additional costs.
Finally, once you've completed the process on the customer service line, double-check your wireless customer service or landline phone account to confirm the cancellation.
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