24 Hour Fitness is a leading fitness chain in the United States with over 400 clubs nationwide. Whether it's the All-Club, Regional, or Single-Club membership, when it comes to joining 24 Hour Fitness, it's the most seamless process. However, after a few months of not going to the gym, you realize that you are paying $30 to $60 per month for a monthly run on a treadmill. Sadly, it's not as easy to cancel a membership as it is to join. Luckily, we tried all the ways to cancel your gym membership and timed it, so you can choose the method that suits you best.
24 Hour Fitness memberships shouldn't be difficult to cancelIf you prefer direct assistance, contacting 24 Hour Fitness's customer service team is a reliable option. They can guide you through the cancellation process, provide information on the cancellation policy, and answer any questions you may have regarding your membership contract.
Another approach is to explore the account management page on the 24 Hour Fitness website or mobile app, where you can often find a specific section dedicated to managing your membership. Here, you will likely have access to the necessary tools to initiate the cancellation process smoothly.
Pro tip: If you do decide to cancel, they will offer you a promotional offer to keep your membership. When our team tried recently (as of December 2023), 24 Hour Fitness was offering 30% off your next three month.
FAQs about Canceling Your 24 Hour Fitness Membership
When you cancel 24 Hour Fitness, do you immediately lose access?
Not always! Usually you can to enjoy the rest of the month at the gym.
Interestingly, our conversation with a 24 Hour Fitness Sales representative revealed that in the latter half of 2023, 24 Hour Fitness was providing an added benefit: a last month free offer. This means that members could still enjoy their membership for an extra month even after officially canceling.
Is there a termination fee if you cancel?
No! There is no termination fee if you cancel.
How much notice do you have to give to 24 Hour Fitness without getting charged?
There is no set time table when it comes to notice.
If you forget to cancel your 24 Hour Fitness membership, can you get a refund?
If you forget to cancel if you can get money back. We reached out to a 24 Hour Fitness representative who explained that it hinges on two factors: your account activity (how frequently you visit the gym) and the studio's discretion (their willingness to extend goodwill). For instance, if you've been charged recently but haven't used the gym in a while, a sales representative might offer a refund or extension.
24 Hour Fitness Membership: Your Guide to Easy Cancellation
There are multiple methods to cancelling your 24 Hour Fitness including in-person, on the website, and by phone. While you can send a written note to request a cancellation, this is by far the most time consuming alternative (approximately 2 weeks) and we highly do not recommend this approach.
Steps to cancel membership in-person at your local gym (30-60 minutes)
- Go to the closest 24 Hour Fitness gym
- Request to cancel your membership at the front desk
- Either the Gym Manager or the Front Desk Representative will help you do this:
- Personal Information: They will ask you for your email address, phone number, membership number, and birthdate.
- Reasons for cancelling: They will also inquire about the reasons for cancelling — it can be as simple as “I am not interested anymore”
- They will confirm cancellation and you will have access to the gym for the prepaid month that you cancelled.
Steps to cancel membership on the 24 Hour Fitness website (5 minutes)
Promotional deal (as of December 2023) to encourage you to not cancel your 24 Hour Fitness Membership- Log into My24
- Note: This page shows the promotional offer to keep your membership active. At the time, it was 30% off your next 3 month’s payments (see photo above). If you click Yes, you will need to confirm your contact information by entering your Member number or Check-in Code and your Birth Date.
- Click on My Account (upper right hand corner)
- Click to the Cancel Page to request cancellation
- Confirm your contact information by entering your Member number or Check-in Code and your Birth Date
- They will ask you why you are cancelling and then click Proceed
- You should see a confirmation page that your cancellation request was submitted
- Confirm how long you have access to your club — it should be through the end of the prepaid month
Steps to cancel by Phone (10 minutes)
- Call your local club or the main customer service line at 866-308-8179
- Request to cancel your club membership
- The representative on the phone will request your Membership number or Check-in Code and your Birth Date
- They will ask you why you are cancelling (again, this doesn’t have to be a crazy excuse) and offer you the most recent promotional deal to keep your membership
- They will go ahead and process your cancellation request
- The rep mentioned that membership agreement would expire at the end of the prepaid month
Waiting on the phone to cancel 24 Hour Fitness can indeed be a frustrating experience. The seemingly endless hold music, the repetitive transfer of calls, and the often lengthy process can test anyone's patience. However, it's important to persevere through this inconvenience. Canceling unwanted or unnecessary subscriptions is crucial for managing personal finances effectively. It helps in avoiding the drain of resources on services that are no longer beneficial or required. This process, though tedious, is a step towards financial prudence and personal budget management. It's a demonstration of taking control over one's financial commitments and ensuring that every penny spent is on something valuable and meaningful. In the long run, the time invested in this process pays off by saving money and simplifying one's financial portfolio.
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