2024 Equinox Gym Membership Cancellation Guide

5 min read
Erica Chiang
December 13, 2023

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Equinox is one of the most luxurious gyms out there with its state of the art equipment, popular classes, and beautiful amenities. However, the monthly price is often hard to swallow, ranging from $200 to $400. If you want to cancel your subscription, it’s sadly hard to do so. We tried all the ways and listed them out below (with corresponding duration).
Find out all the ways to cancel your Equinox gym membership in 2024Find out all the ways to cancel your Equinox gym membership in 2024

FAQs about Canceling Your Equinox Membership

How much notice do you have to give for Equinox without getting charged?

Equinox requires a one-year minimum commitment that you can only terminate based on moving more than 25 miles away from any location or a medical reason (e.g., pregnancy). They are pretty strict on enforcing this rule and require proof if you do in fact meet this condition. Proof includes a lease agreement, utility bill, job offer, etc.

Equinox Cancellation Process

There are sadly very few ways to cancel your Equinox gym membership. The four options are in-person, by email, by phone, and via ScribeUp. They are all fairly time consuming, but we wrote out all the steps (and duration) to successfully cancel your subscription. Please note that if you are within one year of signing up, you might be required to pay a termination fee.

Steps to cancel in-person at your local gym (30 - 60 minutes)

In-person cancellation process are completely dependent on if the Club Manager is on-site. They are typically available from 9AM - 5PM on weekdays.
When the Club Manager is available:
  1. Go to the closest Equinox club to you
    • Note: Ensure that you don’t have a home club or a single club membership. If you do, you would most likely need to go to that location.
  2. Request to cancel your membership at the front desk (you might have to explicitly request to speak to the Club Manager)
  3. The Club Manager will ask you a few questions:
    • Personal Information: Email address, membership number, and photo ID
    • Reasons for cancelling: They will also inquire about the reasons for cancelling — it can be as simple as “I am not interested anymore”
  4. They will confirm cancellation and you will have access to the gym for the prepaid month that you cancelled

Steps to cancel by phone (20 minutes)

  1. Call the Concierge via phone at 866-332-6549
  2. Request to cancel your membership
    • Note: The representative might try to upsell you on a discount.
  3. The Club Manager will ask you a few questions:
    • Personal Information: Email address, membership number, and photo ID
    • Reasons for cancelling: They will also inquire about the reasons for cancelling — it can be as simple as “I am not interested anymore”
  4. You will receive an email confirmation that your membership was cancelled.

Steps to cancel by phone (1-2 days)

  1. Email your club manager at firstname.lastname@equinox.com or [concierge@equinox.com] (mailto:concierge@equinox.com)
    • We recommend the former as they are quicker to respond to your request
  2. Request to cancel your membership
    • Provide your membership ID and reason for canceling. Below is an email template that worked for us:
    • Dear Equinox Concierge Service,
      Please consider this letter as formal notice of my decision to cancel my membership to Equinox. I request that you process the cancellation as soon as possible and confirm via email. My membership ID is [insert number] and my account email is [insert email]. My reason for canceling is that I don’t need the service anymore. Could you also let me know if there are any fees or charges I need to be aware of before the cancellation is complete?
      Thank you,
      [Your Name and Signature]
  3. Wait for email back where they might ask you why you wanted to cancel more explicitly
  4. You will receive an email confirmation that your membership was cancelled

Cancel Equinox with ScribeUp (2 minutes)

With ScribeUp, managing your Equinox subscription becomes a breeze. Say goodbye to wasting time and having to do it yourself (whether it’s making a trip to your local gym or by phone)! By canceling unwanted subscriptions in literally one-click, you'll be able to enjoy the subscriptions that truly matter to you — and with ScribeUp, it won’t waste your time!
1-click cancellation with ScribeUp - saves time and money!1-click cancellation with ScribeUp - saves time and money!
This all-in-one subscription wallet simplifies the process of canceling recurring payments and identifying unwanted subscriptions. By connecting your 24-Hour Fitness membership, you can easily cancel (or restart) a service with just one click, saving you money and time:
  1. Connect your 24-Hour Fitness subscription to ScribeUp
  2. 1-Click Cancel 24-Hour Fitness
That’s it! So simple and completely FREE! Download ScribeUp to experience subscription power with ScribeUp!
Canceling your Equinox subscription is quite difficult, whether you do it in-person or by phone—but it doesn’t have to be! With ScribeUp, you can save yourself time and money with 1-click cancellations!

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